We're all in this together
We're in this business to help other businesses grow and move forward. It's as simple as that. We're driven by the philosophy that if we help businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them. There is no catch, no gimmick, just experience and best practices that we've honed over the years to make our services work for YOUR business needs.
Modern IT Business Solutions
The IT industry has progressed significantly in the last 20+ years. Your IT systems are no longer some special piece of equipment, used occasionally in the business that you get your IT supplier to come in and fix when it breaks. Your IT is now a critical part of your business, integrated into your processes and necessary for the business to operate.
I have yet to come across a customer that says “it’s ok that our Internet has stopped working – we weren’t really using it today anyway”. As a Managed Service Provider, we monitor internet links (and all your other IT infrastructure and applications). We are alerted when things go wrong, allowing us to take action.
In the past, we would receive alerts, act on them and start working on a solution when we contact the customer to let them know of the problem. These days, we still do that, but customers already know there is a problem due to the multiple people around them saying something stopped working in the last minute.
Times have changed. As have our views on what a Managed IT solution actually is.
We see IT as a key element in our customers’ businesses. Not just something that needs to get fixed quickly if it breaks, but as something that must add measurable, strategic value to a business.
Monitoring, management and break/fix support are now table stakes. You need to have this capability just to exist. It needs to be done well, but that alone is not a full solution. True value starts to come with more advanced capabilities, such as Service Delivery Management, Procurement management, Virtual CIO interaction and best practice frameworks.
These business focussed capabilities interact with customers at operational and strategic levels to ensure that their IT environment is delivering measurable value and supporting their business growth.
If you would like to move your IT discussions away from the technical level and into the operational and strategic levels, I invite you to give us a call. Accucom has been around for 30 years. We know a little bit about delivering value from IT.
Give us a call. We’re happy to come and have a chat.
Sam
